Refund policy
At Wodar, we want you to be confident in your purchase.
If you change your mind, eligible products can be returned within 30 days of receiving your order.
We do not charge restocking or administration fees for eligible returns.
Our 30-day returns policy is offered in addition to your statutory consumer rights and does not affect those rights.
Returns
Changed Your Mind?
If you decide your Wodar product isn't right for your project, please notify us within 30 days of receiving your order.
To qualify for a full refund under our 30-day returns policy, products should be:
· Unused and uninstalled
· Clean and unmarked
· Complete with all original components, fittings, accessories and documentation
· Securely packaged, preferably in the original product packaging
· In a condition suitable for resale
We strongly recommend checking the dimensions, specification and finish of your chosen product before installation.
For customers choosing between finishes, Wodar colour samples are available from our Accessories section. We recommend ordering samples where required before purchasing a complete tap or sink.
No Restocking Fee
Wodar does not charge a restocking or administration fee for eligible returns.
Customers are responsible for the cost of returning unwanted products unless Wodar has agreed otherwise or the product is faulty, damaged or incorrectly supplied and Wodar is responsible for the return.
Installed, Used, Damaged or Incomplete Returns
We understand that customers need to inspect products after delivery.
However, if a returned product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, this may reduce its value.
Where legally permitted, Wodar may make an appropriate deduction from the refund to reflect an actual reduction in value where a product has been:
· Installed or partially installed
· Used or tested beyond what is reasonably necessary to inspect it
· Scratched, marked or otherwise damaged
· Damaged during return transit because it was inadequately packaged
· Returned with missing components, fittings, accessories or documentation
· Returned in a condition that reduces its resale value
This is not a restocking fee.
Any deduction will relate to the actual reduction in value of the returned product.
Exchanges
We do not operate a direct exchange service for tap systems, sinks, boilers, filters or accessory packs.
If you would like a different product, model or finish, please return the original eligible product through our returns process and place a new order for your preferred item.
This allows your new order to be processed and dispatched without waiting for the original product to be returned and inspected.
How to Return an Item
1. Request Your Return
Please visit our online returns area:
https://www.wodar.com/tools/returns/
Submit your return request together with your order details and reason for return.
2. Receive Your Returns Information
Once your return request has been processed, we will provide your returns reference and the information required to return your order.
Please do not send products back without first requesting a return, as this may delay identification and processing of your return.
3. Prepare Your Return
Please package the product carefully and securely.
Where available, use the original packaging and ensure all parts, fittings, accessories, instructions, cleaning cloths and other items originally supplied with the product are included.
Please include your order number and returns reference with the parcel.
4. Send Your Return
Return the product to the address provided with your returns information.
We strongly recommend using an appropriate tracked and insured delivery service.
Until the returned goods are received by us, responsibility for the return remains with the sender except where Wodar has arranged the collection.
5. Inspection
When your return arrives, our team will inspect it to confirm its condition, completeness and, where relevant, operation.
6. Refund
Once your return has been received and approved, we will process the applicable refund promptly.
There is no Wodar restocking or administration fee for an eligible return.
Where legally permitted, an appropriate deduction may be made if the product has suffered a reduction in value because of excessive handling, installation, use, damage or missing components.
We will send you confirmation once your refund has been processed.
Faulty, Damaged or Incorrect Products
If you believe your Wodar product is faulty, has arrived damaged or we have supplied an incorrect item, please contact us as soon as possible at:
returns@wodar.com
To help us investigate quickly, please provide:
· Your Wodar order number
· A description of the issue
· Clear photographs and/or a short video demonstrating the issue where appropriate
· Any additional information requested by our Customer Care or Technical team
Providing photographs or video allows us to investigate many issues quickly without unnecessarily returning the complete product.
Where a product is confirmed to be faulty, damaged upon delivery or incorrectly supplied by Wodar, no restocking or administration fee will apply.
Depending upon the circumstances and your applicable statutory rights, we will arrange the appropriate remedy.
Nothing within this policy affects your statutory consumer rights under the Consumer Rights Act 2015.
Your Statutory Rights
Our returns policy and manufacturer's warranty operate in addition to your statutory consumer rights.
For eligible online purchases, consumers normally have a statutory 14-day cancellation period beginning after the goods are received.
Our 30-day returns policy extends the period in which eligible unwanted products may be returned to Wodar, subject to the conditions set out within this policy.
Separate statutory rights apply where goods are faulty, not as described or otherwise do not conform to the contract.
These rights are not restricted by our 30-day returns policy or manufacturer's warranty.
Boilers, Filters & Hygiene-Sensitive Products
Boiling-water tanks, filters and certain other products that come into contact with drinking water require additional consideration for hygiene, safety and quality-control purposes.
Where a sealed product is legally exempt from change-of-mind cancellation rights for health-protection or hygiene reasons once unsealed, that exemption may apply.
Products that have been filled with water, connected, installed or used may also have suffered a reduction in value and may not qualify for a full discretionary change-of-mind refund.
This does not affect your statutory rights where a product is faulty.
If you are unsure whether a boiler, tank or filter can be returned, please contact Wodar before returning it.
Wodar Manufacturer's Warranty
All eligible Wodar products are supplied with the manufacturer's warranty applicable to the individual product.
The manufacturer's warranty covers qualifying manufacturing defects and operates separately from your statutory consumer rights.
Some products may also be eligible for an extended warranty where offered by Wodar.
If you experience a problem during the warranty period, please contact:
returns@wodar.com
Our Customer Care or Technical team may request photographs, videos, installation information, water-pressure information, maintenance records or other relevant information to help establish the nature and cause of the issue.
Where appropriate, we may ask for the product to be returned for inspection.
Boiling-Water Tank Warranty & Maintenance
Wodar boiling-water tanks are designed to provide reliable everyday operation when correctly installed, operated and maintained.
Unlike a conventional kitchen tap, the boiling-water tank is a water-heating appliance. Its internal components and waterways are continually exposed to the incoming water supply.
The operation and longevity of a boiling-water system can therefore be affected by factors including:
· Water hardness
· Mineral and limescale accumulation
· Sediment
· Incoming water pressure
· Changes or fluctuations in water pressure
· Filtration
· Installation
· Usage
· Operating conditions
· Ongoing maintenance
For this reason, correct installation and regular filter replacement are important to the continued operation of the system and the manufacturer's warranty.
What Does the Tank Warranty Cover?
Wodar boiling-water tanks are covered against qualifying manufacturing defects for the warranty period applicable to the product purchased.
The manufacturer's warranty does not cover faults or damage caused by external conditions, incorrect installation, misuse or inadequate maintenance.
Depending upon the circumstances, examples may include:
· Limescale, mineral or sediment accumulation
· Blocked or restricted internal waterways
· Failure to replace filters at the required intervals
· Use of unsuitable or non-approved filtration where this has caused or contributed to the fault
· Incorrect installation or plumbing configuration
· Inappropriate or excessive incoming water pressure
· Water-pressure fluctuations or other unsuitable water-supply conditions
· Misuse or operation contrary to Wodar instructions
· Modification or unauthorised repair
· Damage caused by failure to follow installation, operating or maintenance instructions
Normal wear and tear is also not considered a manufacturing defect.
These exclusions apply where the relevant condition has caused or contributed to the problem being investigated.
Nothing within the Wodar manufacturer's warranty affects your statutory consumer rights.
Why Filtration Matters
Filtration is an important part of a Wodar boiling-water system.
Mains water naturally contains minerals. When water is repeatedly heated, minerals can accumulate as scale within a water-heating appliance.
The amount and speed of accumulation can vary according to factors including:
· Local water hardness
· Mineral content
· Water consumption
· Incoming water conditions
· Filter performance
· Frequency of filter replacement
Excessive mineral, sediment or scale accumulation can contribute to:
· Reduced water flow
· Restricted or blocked waterways
· Dripping or running from the tap
· Reduced heating efficiency
· Error codes
· Interference with internal sensors and components
· Pressure developing within restricted waterways
· Leakage
· Premature component or appliance failure
· Changes in water taste
Regular filter replacement is therefore an important part of preventative maintenance for the system.
Wodar Filter Replacement Requirements
To maintain your Wodar boiling-water system correctly, filters should normally be replaced:
Normal Water Conditions
Every 6 months
Hard-Water Areas
Every 3 months
Filters may need to be replaced earlier where water conditions, usage or specific product guidance require it.
Customers are responsible for establishing the water hardness applicable to their property.
Water-hardness information can normally be obtained from your local water supplier or by using an appropriate water-hardness test.
Where there is a noticeable deterioration in water flow or performance, an error code, persistent dripping or other unusual operation, please contact Wodar rather than waiting until the next scheduled filter change.
Genuine Wodar Replacement Filters
Wodar replacement filters are specified for use with Wodar boiling-water systems.
For this reason, genuine Wodar replacement filters should be used with your Wodar boiling-water system.
Wodar cannot verify the filtration specification, capacity, performance or suitability of third-party filters.
Where a tank fault is investigated and third-party or unsuitable filtration has been used, Wodar may need to establish whether the filtration, maintenance or resulting mineral/scale accumulation has caused or contributed to the reported failure.
Where this is established, the manufacturer's warranty may not cover the resulting fault.
Customers should retain their Wodar filter order numbers or other evidence of filter replacement throughout the warranty period.
Tank Leaks & Error Codes
A leaking tank or an error code does not necessarily mean that the tank has a manufacturing defect.
There are a number of potential causes of tank problems.
Depending upon the circumstances, these may include:
· Mineral or limescale accumulation
· Sediment
· Restricted internal waterways
· Filtration and maintenance
· Incoming water-pressure conditions
· Changes or fluctuations in water pressure
· Installation or plumbing issues
· Operating conditions
· Electrical conditions or interruptions
· Component failure
For this reason, Wodar may need to investigate the system before determining whether a repair or replacement is covered by the manufacturer's warranty.
Equally, Wodar will not assume that a maintenance or water-quality issue is responsible for a fault without considering the available evidence.
Making a Boiling-Water Tank Warranty Claim
If you experience a problem with your boiling-water tank, please contact Wodar Customer Care.
If the tank is leaking or you believe it may be unsafe to continue operating, switch the tank off and disconnect it from the electrical supply.
To enable us to investigate your claim efficiently, please provide:
1. Your Wodar order number
2. The approximate date the issue first occurred
3. The installation date
4. Your incoming mains water-pressure reading
5. Your postcode or local water-hardness information
6. The dates on which filters have been replaced
7. Your Wodar replacement-filter order numbers or other evidence of purchase
8. Clear photographs and/or a short video demonstrating the issue
Depending upon the nature of the problem, our Technical team may request additional information.
Providing this information allows us to establish the likely cause and appropriate next step as quickly as possible.
Tank Inspection
In many cases, photographs, videos, installation information and maintenance records allow our Technical team to identify the appropriate next step without physically inspecting the tank.
Where the cause cannot reasonably be established remotely, Wodar may request that the tank is returned for inspection.
The assessment may include examination for:
· Mineral, sediment and limescale accumulation
· Restricted internal waterways
· Evidence relevant to water-pressure conditions
· Installation-related issues
· Component condition or failure
· Evidence of inappropriate maintenance or filtration
· Other physical evidence relevant to establishing the cause of the reported problem
A tank will not automatically be considered outside warranty simply because it has developed a leak or error code.
Equally, the presence of a leak or error code does not, by itself, establish that there is a manufacturing defect.
The warranty assessment will be based on the available evidence and, where necessary, the physical condition of the returned product.
If our investigation identifies a qualifying manufacturing defect, Wodar will provide the appropriate remedy in accordance with the applicable warranty and your statutory rights.
If our investigation identifies that the fault was caused by or materially related to maintenance, mineral or scale accumulation, filtration, installation, water-supply conditions, misuse or another matter outside the manufacturer's warranty, we will advise you of the outcome and the options available.
Protecting Your Wodar Boiling-Water Tank
To help maximise the life and performance of your Wodar boiling-water system:
· Use genuine Wodar replacement filters
· Replace filters at the required intervals
· Replace filters every 3 months where required in hard-water areas
· Ensure the system is installed in accordance with Wodar installation instructions
· Ensure the incoming water supply and pressure meet the requirements of the product
· Do not modify the tank or its internal components
· Do not continue operating a tank that is leaking
· Contact Wodar if you experience persistent dripping, reduced flow, an error code, leakage or unusual operation
· Retain your filter order history throughout the warranty period
Correct installation and maintenance help protect the tank from avoidable mineral accumulation and allow Wodar to provide effective technical and warranty support if a problem develops.
Replacement Products Under Warranty
Where Wodar supplies a replacement product following an accepted warranty claim, the applicable warranty position will be confirmed when the replacement is supplied.
A warranty replacement does not affect any statutory rights that may apply.
Where Wodar supplies a replacement outside the original warranty as a discretionary or goodwill replacement, any separate warranty applying to that replacement will be confirmed at the time.
Clearance Products
Clearance, ex-display or discounted products may be sold subject to specific conditions which will be clearly identified on the relevant product listing.
Any known cosmetic defects or other relevant characteristics will be described where applicable.
Purchasing a clearance product does not remove a consumer's statutory rights.
Any additional Wodar change-of-mind return conditions applicable to a particular clearance product will be stated before purchase.
Plumbing & Installation Costs
Wodar products should be installed in accordance with the supplied installation instructions and applicable plumbing requirements.
Customers are responsible for ensuring that their installer is appropriately competent and that the installation complies with the product requirements.
Unless required by applicable consumer law or expressly agreed by Wodar, we do not automatically reimburse third-party plumber, installation, removal or reinstallation charges.
If you believe a Wodar product fault has caused you to incur or may cause additional costs, please contact us before arranging unnecessary remedial work where reasonably possible.
This gives Wodar an opportunity to investigate the issue and advise on the appropriate next steps.
Nothing within this section excludes or restricts any liability that cannot lawfully be excluded.
Water Pressure
Correct incoming water pressure is important to the performance and operation of your Wodar system.
For Wodar instant boiling-water tap systems, we recommend approximately 3 bar incoming water pressure, subject to the requirements of the individual product and installation.
Please refer to our Water Flow Guidance Chart for further information.
If you experience unusually low flow, dripping, leakage or another performance issue, our Technical team may request an actual incoming water-pressure reading as part of its assessment.
Colour & Finish Selection
Product colours and finishes can appear differently depending upon lighting, surrounding materials and the screen or device used to view our website.
For this reason, customers choosing a particular finish are encouraged to purchase a Wodar colour sample before ordering their complete tap or sink where colour matching is important.
A difference between the appearance of a finish on a screen and its appearance under the customer's own lighting does not necessarily indicate a product fault.
This does not affect your statutory rights where a product is not as described.
Need Help?
If you are unsure whether your product is eligible for return, need help choosing the correct product or are experiencing a technical problem, please contact Wodar before removing or returning the product.
Returns & Technical Support: returns@wodar.com
Start a Return: https://www.wodar.com/tools/returns/
Our Customer Care team will help you identify the most appropriate next step.
Your statutory consumer rights are not affected by this policy.